Shipping Policy
We are committed to providing fast and reliable delivery services. Below are our shipping terms and details. All store orders enjoy free shipping.
1. Shipping Methods and Fees
1.1 SF Express - Door-to-Door Delivery (Hong Kong):
All store orders are eligible for free shipping (including packaging materials and handling fees).
1.2 SF Express - SF Station / Service Center / Smart Locker Pickup (Hong Kong):
All store orders are eligible for free shipping.
2. Delivery Time
Door-to-door service: Approximately 0.5 to 3 working days from shipment date.
SF Station / Service Center / Smart Locker pickup: Approximately 1 to 2 working days from shipment date.
3. Pickup Notices
3.1 Some pickup points have storage limits. If the parcel size exceeds the limit, it will be redirected to the nearest SF station or service center and redelivered as per customer request.
3.2 Recipients must collect the parcel within 3 days after receiving the pickup notification SMS. Overdue parcels will be retrieved by SF, and rearrangement service fees will apply.
3.3 Failure to collect within the specified time may incur additional “SF Butler” service fees.
4. Force Majeure
We are not liable for losses due to delivery delays caused by force majeure events (e.g., severe weather, traffic delays).
